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Weekly WRLC Consortium Loan Performance Summary
11/12/2010 through 11/18/2010
 
Summary: WR All Libs
Total requests 458 458
              
Book loan requests 176 176
Book loan requests pulled 161 161
Book loan requests not filled 15 15
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 22h 22h
Average time to fill book requests 49h 49h
              
Article loan requests 282 282
Article loan requests filled 151 151
Article loan requests not filled 131 131
Percentage of article requests filled 54% 54%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 33 33
     20% 20%
12 - 24 hours 78 78
     48% 48%
24 - 48 hours 39 39
     24% 24%
more than 48 hours 11 11
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 1 1
              
12 - 24 hours 5 5
     3% 3%
24 - 48 hours 68 68
     42% 42%
more than 48 hours 49 49
     30% 30%
undetermined 38 38
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     19% 19%
12 - 24 hours 30 30
     20% 20%
24 - 48 hours 56 56
     37% 37%
more than 48 hours 36 36
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 123 123
percent of total 100% 100%
average time 49h 49h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/19/2010