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Weekly WRLC Consortium Loan Performance Summary
11/05/2010 through 11/11/2010
 
Summary: WR All Libs
Total requests 445 445
              
Book loan requests 167 167
Book loan requests pulled 155 155
Book loan requests not filled 12 12
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 23h 23h
Average time to fill book requests 51h 51h
              
Article loan requests 278 278
Article loan requests filled 142 142
Article loan requests not filled 136 136
Percentage of article requests filled 51% 51%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 29 29
     19% 19%
12 - 24 hours 76 76
     49% 49%
24 - 48 hours 39 39
     25% 25%
more than 48 hours 11 11
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours          
              
12 - 24 hours 5 5
     3% 3%
24 - 48 hours 53 53
     34% 34%
more than 48 hours 39 39
     25% 25%
undetermined 58 58
     37% 37%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     20% 20%
12 - 24 hours 29 29
     20% 20%
24 - 48 hours 62 62
     44% 44%
more than 48 hours 23 23
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 96 97
percent of total 99% 100%
average time 50h 51h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/12/2010