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Weekly WRLC Consortium Loan Performance Summary
10/29/2010 through 11/04/2010
 
Summary: WR All Libs
Total requests 433 433
              
Book loan requests 161 161
Book loan requests pulled 152 152
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 23h 23h
Average time to fill book requests 48h 48h
              
Article loan requests 272 272
Article loan requests filled 124 124
Article loan requests not filled 148 148
Percentage of article requests filled 46% 46%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     26% 26%
12 - 24 hours 56 56
     37% 37%
24 - 48 hours 40 40
     26% 26%
more than 48 hours 16 16
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 4 4
     3% 3%
24 - 48 hours 69 69
     45% 45%
more than 48 hours 38 38
     25% 25%
undetermined 37 37
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     22% 22%
12 - 24 hours 26 26
     21% 21%
24 - 48 hours 49 49
     40% 40%
more than 48 hours 22 22
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 114 115
percent of total 99% 100%
average time 48h 48h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/05/2010