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Weekly WRLC Consortium Loan Performance Summary
10/22/2010 through 10/28/2010
 
Summary: WR All Libs
Total requests 378 378
              
Book loan requests 137 137
Book loan requests pulled 121 121
Book loan requests not filled 16 16
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 25h 25h
Average time to fill book requests 53h 53h
              
Article loan requests 241 241
Article loan requests filled 128 128
Article loan requests not filled 113 113
Percentage of article requests filled 53% 53%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 27 27
     22% 22%
12 - 24 hours 44 44
     36% 36%
24 - 48 hours 38 38
     31% 31%
more than 48 hours 12 12
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours          
              
12 - 24 hours 2 2
     2% 2%
24 - 48 hours 43 43
     36% 36%
more than 48 hours 43 43
     36% 36%
undetermined 33 33
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     23% 23%
12 - 24 hours 29 29
     23% 23%
24 - 48 hours 42 42
     33% 33%
more than 48 hours 28 28
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 87 88
percent of total 99% 100%
average time 53h 53h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/29/2010