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Weekly WRLC Consortium Loan Performance Summary
09/24/2010 through 09/30/2010
 
Summary: WR All Libs
Total requests 350 350
              
Book loan requests 122 122
Book loan requests pulled 111 111
Book loan requests not filled 11 11
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 17h 17h
Average time to fill book requests 38h 38h
              
Article loan requests 228 228
Article loan requests filled 99 99
Article loan requests not filled 129 129
Percentage of article requests filled 43% 43%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 49 49
     44% 44%
12 - 24 hours 33 33
     30% 30%
24 - 48 hours 22 22
     20% 20%
more than 48 hours 7 7
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     14% 14%
12 - 24 hours 3 3
     3% 3%
24 - 48 hours 43 43
     39% 39%
more than 48 hours 22 22
     20% 20%
undetermined 28 28
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     35% 35%
12 - 24 hours 23 23
     23% 23%
24 - 48 hours 27 27
     27% 27%
more than 48 hours 14 14
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 83 84
percent of total 99% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/01/2010