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Weekly WRLC Consortium Loan Performance Summary 05/14/2010 through 05/20/2010   Summary: WR All Libs Total requests 208 208                Book loan requests 68 68 Book loan requests pulled 62 62 Book loan requests not filled 6 6 Percentage of book requests pulled 91% 91% Average time taken to pull a book 18h 18h Average time to fill book requests 45h 45h                Article loan requests 140 140 Article loan requests filled 72 72 Article loan requests not filled 68 68 Percentage of article requests filled 51% 51% Average time to fill article requests 25h 25h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 32 32      52% 52% 12 - 24 hours 13 13      21% 21% 24 - 48 hours 10 10      16% 16% more than 48 hours 7 7      11% 11% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 1 1      2% 2% 12 - 24 hours 4 4      6% 6% 24 - 48 hours 23 23      37% 37% more than 48 hours 13 13      21% 21% undetermined 21 21      34% 34% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 24 24      33% 33% 12 - 24 hours 14 14      19% 19% 24 - 48 hours 25 25      35% 35% more than 48 hours 9 9      13% 13% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 41 41 percent of total 100% 100% average time 45h 45h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 05/21/2010