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Weekly WRLC Consortium Loan Performance Summary
04/23/2010 through 04/29/2010
 
Summary: WR All Libs
Total requests 266 266
              
Book loan requests 94 94
Book loan requests pulled 84 84
Book loan requests not filled 10 10
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 19h 19h
Average time to fill book requests 41h 41h
              
Article loan requests 172 172
Article loan requests filled 76 76
Article loan requests not filled 96 96
Percentage of article requests filled 44% 44%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 27 27
     32% 32%
12 - 24 hours 33 33
     39% 39%
24 - 48 hours 19 19
     23% 23%
more than 48 hours 5 5
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     7% 7%
12 - 24 hours 8 8
     10% 10%
24 - 48 hours 32 32
     38% 38%
more than 48 hours 24 24
     29% 29%
undetermined 14 14
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     32% 32%
12 - 24 hours 15 15
     20% 20%
24 - 48 hours 25 25
     33% 33%
more than 48 hours 12 12
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 70 70
percent of total 100% 100%
average time 41h 41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/30/2010