--
 
Weekly WRLC Consortium Loan Performance Summary
04/16/2010 through 04/22/2010
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 130 130
Book loan requests pulled 120 120
Book loan requests not filled 10 10
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 22h 22h
Average time to fill book requests 48h 48h
              
Article loan requests 256 256
Article loan requests filled 110 110
Article loan requests not filled 146 146
Percentage of article requests filled 43% 43%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 44 44
     37% 37%
12 - 24 hours 33 33
     28% 28%
24 - 48 hours 23 23
     19% 19%
more than 48 hours 20 20
     17% 17%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     3% 3%
12 - 24 hours 10 10
     8% 8%
24 - 48 hours 40 40
     33% 33%
more than 48 hours 43 43
     36% 36%
undetermined 24 24
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     13% 13%
12 - 24 hours 36 36
     33% 33%
24 - 48 hours 33 33
     30% 30%
more than 48 hours 27 27
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 96 96
percent of total 100% 100%
average time 48h 48h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/23/2010