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Weekly WRLC Consortium Loan Performance Summary
04/09/2010 through 04/15/2010
 
Summary: WR All Libs
Total requests 434 434
              
Book loan requests 155 155
Book loan requests pulled 145 145
Book loan requests not filled 10 10
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 22h 22h
Average time to fill book requests 48h 48h
              
Article loan requests 279 279
Article loan requests filled 129 129
Article loan requests not filled 150 150
Percentage of article requests filled 46% 46%
Average time to fill article requests 34h 34h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 47 47
     32% 32%
12 - 24 hours 46 46
     32% 32%
24 - 48 hours 34 34
     23% 23%
more than 48 hours 18 18
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 10 10
     7% 7%
24 - 48 hours 48 48
     33% 33%
more than 48 hours 52 52
     36% 36%
undetermined 31 31
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     14% 14%
12 - 24 hours 35 35
     27% 27%
24 - 48 hours 45 45
     35% 35%
more than 48 hours 31 31
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 115 116
percent of total 99% 100%
average time 48h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/16/2010