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Weekly WRLC Consortium Loan Performance Summary
03/26/2010 through 04/01/2010
 
Summary: WR All Libs
Total requests 367 367
              
Book loan requests 141 141
Book loan requests pulled 132 132
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 24h 24h
Average time to fill book requests 49h 49h
              
Article loan requests 226 226
Article loan requests filled 102 102
Article loan requests not filled 124 124
Percentage of article requests filled 45% 45%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     23% 23%
12 - 24 hours 43 43
     33% 33%
24 - 48 hours 44 44
     33% 33%
more than 48 hours 14 14
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 2 2
     2% 2%
12 - 24 hours 2 2
     2% 2%
24 - 48 hours 61 61
     46% 46%
more than 48 hours 39 39
     30% 30%
undetermined 28 28
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 13 13
     13% 13%
12 - 24 hours 32 32
     31% 31%
24 - 48 hours 32 32
     31% 31%
more than 48 hours 25 25
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 103 104
percent of total 99% 100%
average time 49h 49h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/02/2010