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Weekly WRLC Consortium Loan Performance Summary 01/08/2009 through 01/14/2009   Summary: WR All Libs Total requests 201 201                Book loan requests 149 149 Book loan requests pulled 148 148 Book loan requests not filled 1 1 Percentage of book requests pulled 99% 99% Average time taken to pull a book 17h 17h Average time to fill book requests 43h 43h                Article loan requests 52 52 Article loan requests filled 48 48 Article loan requests not filled 4 4 Percentage of article requests filled 92% 92% Average time to fill article requests 41h 41h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 64 64      43% 43% 12 - 24 hours 62 62      42% 42% 24 - 48 hours 17 17      11% 11% more than 48 hours 5 5      3% 3% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 8 8      5% 5% 12 - 24 hours 21 21      14% 14% 24 - 48 hours 69 69      47% 47% more than 48 hours 42 42      28% 28% undetermined 8 8      5% 5% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 4 4      8% 8% 12 - 24 hours 4 4      8% 8% 24 - 48 hours 27 27      56% 56% more than 48 hours 13 13      27% 27% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 141 141 percent of total 100% 100% average time 43h 43h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 01/15/2010