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Weekly WRLC Consortium Loan Performance Summary
01/01/2010 through 01/07/2010
 
Summary: WR All Libs
Total requests 172 172
              
Book loan requests 84 84
Book loan requests pulled 84 84
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 18h 18h
Average time to fill book requests 36h 36h
              
Article loan requests 88 88
Article loan requests filled 60 60
Article loan requests not filled 28 28
Percentage of article requests filled 68% 68%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     37% 37%
12 - 24 hours 29 29
     35% 35%
24 - 48 hours 21 21
     25% 25%
more than 48 hours 3 3
     4% 4%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     5% 5%
12 - 24 hours 11 11
     13% 13%
24 - 48 hours 42 42
     50% 50%
more than 48 hours 10 10
     12% 12%
undetermined 17 17
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     23% 23%
12 - 24 hours 8 8
     13% 13%
24 - 48 hours 29 29
     48% 48%
more than 48 hours 9 9
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 67 67
percent of total 100% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/11/2010