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Weekly WRLC Consortium Loan Performance Summary
11/27/2009 through 12/03/2009
 
Summary: WR All Libs
Total requests 336 336
              
Book loan requests 144 144
Book loan requests pulled 135 135
Book loan requests not filled 9 9
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 23h 23h
Average time to fill book requests 47h 47h
              
Article loan requests 192 192
Article loan requests filled 98 98
Article loan requests not filled 94 94
Percentage of article requests filled 51% 51%
Average time to fill article requests 36h 36h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     30% 30%
12 - 24 hours 41 41
     30% 30%
24 - 48 hours 38 38
     28% 28%
more than 48 hours 16 16
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 3 3
     2% 2%
24 - 48 hours 53 53
     39% 39%
more than 48 hours 50 50
     37% 37%
undetermined 22 22
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 5 5
     5% 5%
12 - 24 hours 24 24
     24% 24%
24 - 48 hours 47 47
     48% 48%
more than 48 hours 22 22
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 113 113
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/04/2009