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Weekly WRLC Consortium Loan Performance Summary
11/13/2009 through 11/19/2009
 
Summary: WR All Libs
Total requests 431 431
              
Book loan requests 220 220
Book loan requests pulled 206 206
Book loan requests not filled 14 14
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 21h 21h
Average time to fill book requests 47h 47h
              
Article loan requests 211 211
Article loan requests filled 104 104
Article loan requests not filled 107 107
Percentage of article requests filled 49% 49%
Average time to fill article requests 46h 46h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 65 65
     32% 32%
12 - 24 hours 75 75
     36% 36%
24 - 48 hours 49 49
     24% 24%
more than 48 hours 17 17
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     1% 1%
12 - 24 hours 5 5
     2% 2%
24 - 48 hours 103 103
     50% 50%
more than 48 hours 56 56
     27% 27%
undetermined 39 39
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 7 7
     7% 7%
12 - 24 hours 16 16
     15% 15%
24 - 48 hours 42 42
     40% 40%
more than 48 hours 39 39
     38% 38%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 166 167
percent of total 99% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/20/2009