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Weekly WRLC Consortium Loan Performance Summary
10/23/2009 through 10/29/2009
 
Summary: WR All Libs
Total requests 486 486
              
Book loan requests 187 187
Book loan requests pulled 167 167
Book loan requests not filled 20 20
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 24h 24h
Average time to fill book requests 50h 50h
              
Article loan requests 299 299
Article loan requests filled 122 122
Article loan requests not filled 177 177
Percentage of article requests filled 41% 41%
Average time to fill article requests 44h 44h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 43 43
     26% 26%
12 - 24 hours 60 60
     36% 36%
24 - 48 hours 41 41
     25% 25%
more than 48 hours 23 23
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     2% 2%
12 - 24 hours 5 5
     3% 3%
24 - 48 hours 69 69
     41% 41%
more than 48 hours 48 48
     29% 29%
undetermined 41 41
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 9 9
     7% 7%
12 - 24 hours 13 13
     11% 11%
24 - 48 hours 61 61
     50% 50%
more than 48 hours 39 39
     32% 32%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 126 126
percent of total 100% 100%
average time 50h 50h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/30/2009