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Weekly WRLC Consortium Loan Performance Summary
09/18/2009 through 09/24/2009
 
Summary: WR All Libs
Total requests 317 317
              
Book loan requests 122 122
Book loan requests pulled 112 112
Book loan requests not filled 10 10
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 19h 19h
Average time to fill book requests 45h 45h
              
Article loan requests 195 195
Article loan requests filled 95 95
Article loan requests not filled 100 100
Percentage of article requests filled 49% 49%
Average time to fill article requests 39h 39h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 51 51
     46% 46%
12 - 24 hours 25 25
     22% 22%
24 - 48 hours 23 23
     21% 21%
more than 48 hours 13 13
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     6% 6%
12 - 24 hours 10 10
     9% 9%
24 - 48 hours 43 43
     38% 38%
more than 48 hours 34 34
     30% 30%
undetermined 18 18
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 10 10
     11% 11%
12 - 24 hours 22 22
     23% 23%
24 - 48 hours 38 38
     40% 40%
more than 48 hours 25 25
     26% 26%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 93 94
percent of total 99% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/25/2009