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Weekly WRLC Consortium Loan Performance Summary
09/04/2009 through 09/10/2009
 
Summary: WR All Libs
Total requests 339 339
              
Book loan requests 119 119
Book loan requests pulled 107 107
Book loan requests not filled 12 12
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 29h 29h
Average time to fill book requests 60h 60h
              
Article loan requests 220 220
Article loan requests filled 109 109
Article loan requests not filled 111 111
Percentage of article requests filled 50% 50%
Average time to fill article requests 42h 42h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 34 34
     32% 32%
12 - 24 hours 30 30
     28% 28%
24 - 48 hours 17 17
     16% 16%
more than 48 hours 26 26
     24% 24%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 1 1
              
12 - 24 hours 4 4
     4% 4%
24 - 48 hours 40 40
     37% 37%
more than 48 hours 50 50
     47% 47%
undetermined 12 12
     11% 11%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 7 7
     6% 6%
12 - 24 hours 13 13
     12% 12%
24 - 48 hours 68 68
     62% 62%
more than 48 hours 21 21
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 95 95
percent of total 100% 100%
average time 60h 60h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/11/2009