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Weekly WRLC Consortium Loan Performance Summary
08/21/2009 through 08/27/2009
 
Summary: WR All Libs
Total requests 180 180
              
Book loan requests 89 89
Book loan requests pulled 85 85
Book loan requests not filled 4 4
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 12h 12h
Average time to fill book requests 39h 39h
              
Article loan requests 91 91
Article loan requests filled 45 45
Article loan requests not filled 46 46
Percentage of article requests filled 49% 49%
Average time to fill article requests 37h 37h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 56 56
     66% 66%
12 - 24 hours 18 18
     21% 21%
24 - 48 hours 6 6
     7% 7%
more than 48 hours 5 5
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     4% 4%
12 - 24 hours 11 11
     13% 13%
24 - 48 hours 36 36
     42% 42%
more than 48 hours 14 14
     16% 16%
undetermined 21 21
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 6 6
     13% 13%
12 - 24 hours 7 7
     16% 16%
24 - 48 hours 21 21
     47% 47%
more than 48 hours 11 11
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 64 64
percent of total 100% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/28/2009