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Weekly WRLC Consortium Loan Performance Summary
08/14/2009 through 08/20/2009
 
Summary: WR All Libs
Total requests 155 155
              
Book loan requests 48 48
Book loan requests pulled 47 47
Book loan requests not filled 1 1
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 17h 17h
Average time to fill book requests 54h 54h
              
Article loan requests 107 107
Article loan requests filled 54 54
Article loan requests not filled 53 53
Percentage of article requests filled 50% 50%
Average time to fill article requests 21h 21h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 26 26
     55% 55%
12 - 24 hours 8 8
     17% 17%
24 - 48 hours 10 10
     21% 21%
more than 48 hours 3 3
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 2 2
     4% 4%
12 - 24 hours 1 1
     2% 2%
24 - 48 hours 14 14
     30% 30%
more than 48 hours 23 23
     49% 49%
undetermined 7 7
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     43% 43%
12 - 24 hours 10 10
     19% 19%
24 - 48 hours 16 16
     30% 30%
more than 48 hours 5 5
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 40 40
percent of total 100% 100%
average time 54h 54h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/21/2009