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Weekly WRLC Consortium Loan Performance Summary
06/26/2009 through 07/02/2009
 
Summary: WR All Libs
Total requests 164 164
              
Book loan requests 43 43
Book loan requests pulled 43 43
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 10h 10h
Average time to fill book requests 33h 33h
              
Article loan requests 121 121
Article loan requests filled 67 67
Article loan requests not filled 54 54
Percentage of article requests filled 55% 55%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     72% 72%
12 - 24 hours 9 9
     21% 21%
24 - 48 hours 2 2
     5% 5%
more than 48 hours 1 1
     2% 2%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     14% 14%
12 - 24 hours 6 6
     14% 14%
24 - 48 hours 15 15
     35% 35%
more than 48 hours 7 7
     16% 16%
undetermined 9 9
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     37% 37%
12 - 24 hours 9 9
     13% 13%
24 - 48 hours 23 23
     34% 34%
more than 48 hours 10 10
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 34 34
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/03/2009