--
 
Weekly WRLC Consortium Loan Performance Summary
04/24/2009 through 04/30/2009
 
Summary: WR All Libs
Total requests 215 215
              
Book loan requests 81 81
Book loan requests pulled 78 78
Book loan requests not filled 3 3
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 16h 16h
Average time to fill book requests 39h 39h
              
Article loan requests 134 134
Article loan requests filled 85 85
Article loan requests not filled 49 49
Percentage of article requests filled 63% 63%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 42 42
     54% 54%
12 - 24 hours 20 20
     26% 26%
24 - 48 hours 8 8
     10% 10%
more than 48 hours 8 8
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     10% 10%
12 - 24 hours 3 3
     4% 4%
24 - 48 hours 17 17
     22% 22%
more than 48 hours 15 15
     19% 19%
undetermined 35 35
     45% 45%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     34% 34%
12 - 24 hours 25 25
     29% 29%
24 - 48 hours 25 25
     29% 29%
more than 48 hours 6 6
     7% 7%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 44 44
percent of total 100% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/01/2009