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Weekly WRLC Consortium Loan Performance Summary
04/03/2009 through 04/09/2009
 
Summary: WR All Libs
Total requests 351 351
              
Book loan requests 157 157
Book loan requests pulled 157 157
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 15h 15h
Average time to fill book requests 43h 43h
              
Article loan requests 194 194
Article loan requests filled 127 127
Article loan requests not filled 67 67
Percentage of article requests filled 65% 65%
Average time to fill article requests 47h 47h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 77 77
     49% 49%
12 - 24 hours 60 60
     38% 38%
24 - 48 hours 8 8
     5% 5%
more than 48 hours 12 12
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     5% 5%
12 - 24 hours 32 32
     20% 20%
24 - 48 hours 70 70
     45% 45%
more than 48 hours 46 46
     29% 29%
undetermined 1 1
              
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     11% 11%
12 - 24 hours 27 27
     21% 21%
24 - 48 hours 48 48
     38% 38%
more than 48 hours 38 38
     30% 30%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 156 156
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/21/2009