WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
04/01/2018 through 04/30/2018

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	2,327	659	227	289	2,230	2,219	2,318	21	385	504	1,420	379	12,978

Book loan requests	2,301	646	222	289	2,205	2,205	2,300	16	377	503	1,113	234	12,411
Book loan requests pulled	1,931	433	159	172	1,924	1,505	1,711		210	435	1,105		9,585
Book loan requests not filled	370	213	63	117	281	700	589	16	167	68	8	234	2,826
Percentage of book requests pulled	84%	67%	72%	60%	87%	68%	74%		56%	86%	99%		77%
Average time taken to pull a book	16h	11h	12h	13h	10h	16h	13h		22h	7h	10h		13h
Average time to fill book requests	24h	43h	42h	43h	43h	16h	29h		49h	38h	27h		35h

Article loan requests	26	13	5		25	14	18	5	8	1	307	145	567
Article loan requests filled											177		177
Article loan requests not filled	26	13	5		25	14	18	5	8	1	130	145	390
Percentage of article requests filled											58%		31%
Average time to fill article requests											12h		12h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	839	284	108	114	1,423	691	964	56	359	597	5,435
	43%	66%	68%	66%	74%	46%	56%	27%	83%	54%	57%
12 - 24 hours	872	123	30	42	340	628	587	111	53	446	3,232
	45%	28%	19%	24%	18%	42%	34%	53%	12%	40%	34%
24 - 48 hours	176	18	17	7	121	133	118	22	16	60	688
	9%	4%	11%	4%	6%	9%	7%	10%	4%	5%	7%
more than 48 hours	44	8	4	9	40	53	42	21	7	2	230
	2%	2%	3%	5%	2%	4%	2%	10%	2%		2%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	543	42	17	11	225	659	481	11	71	156	2,216
	28%	10%	11%	6%	12%	44%	28%	5%	16%	14%	23%
12 - 24 hours	625	19	7	12	100	595	334	12	21	308	2,033
	32%	4%	4%	7%	5%	40%	20%	6%	5%	28%	21%
24 - 48 hours	566	217	65	91	907	123	559	94	222	522	3,366
	29%	50%	41%	53%	47%	8%	33%	45%	51%	47%	35%
more than 48 hours	164	142	54	55	538	52	286	80	110	43	1,524
	8%	33%	34%	32%	28%	3%	17%	38%	25%	4%	16%
undetermined	33	13	16	3	154	76	51	13	11	76	446
	2%	3%	10%	2%	8%	5%	3%	6%	3%	7%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	WR	All Libs
less than 12 hours	92	92
	52%	52%
12 - 24 hours	66	66
	37%	37%
24 - 48 hours	19	19
	11%	11%
more than 48 hours

undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	10,992	681	56	2	11,731
percent of total	94%	6%			100%
average time	22h	43h	60h	34h	23h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 05/07/2018