WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
03/01/2018 through 03/31/2018

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	2,338	684	280	284	2,221	2,328	2,435	9	379	463	1,518	418	13,357

Book loan requests	2,310	664	275	282	2,201	2,312	2,415	8	373	461	1,112	230	12,643
Book loan requests pulled	1,962	429	188	159	1,914	1,537	1,737		157	423	1,104		9,610
Book loan requests not filled	348	235	87	123	287	775	678	8	216	38	8	230	3,033
Percentage of book requests pulled	85%	65%	68%	56%	87%	66%	72%		42%	92%	99%		76%
Average time taken to pull a book	20h	14h	16h	20h	15h	18h	15h		23h	16h	14h		17h
Average time to fill book requests	28h	47h	49h	48h	51h	18h	31h		55h	52h	33h		41h

Article loan requests	28	20	5	2	20	16	20	1	6	2	406	188	714
Article loan requests filled											241		241
Article loan requests not filled	28	20	5	2	20	16	20	1	6	2	165	188	473
Percentage of article requests filled											59%		34%
Average time to fill article requests											19h		19h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	620	223	102	80	1,117	574	953	33	284	571	4,557
	32%	52%	54%	50%	58%	37%	55%	21%	67%	52%	47%
12 - 24 hours	949	169	54	44	473	715	546	92	64	369	3,475
	48%	39%	29%	28%	25%	47%	31%	59%	15%	33%	36%
24 - 48 hours	283	24	24	17	234	179	173	19	27	139	1,119
	14%	6%	13%	11%	12%	12%	10%	12%	6%	13%	12%
more than 48 hours	110	13	8	18	90	69	65	13	48	24	458
	6%	3%	4%	11%	5%	4%	4%	8%	11%	2%	5%
undetermined										1	1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	443	34	15	12	172	555	481	3	34	144	1,893
	23%	8%	8%	8%	9%	36%	28%	2%	8%	13%	20%
12 - 24 hours	617	45	12	22	96	687	298	13	17	260	2,067
	31%	10%	6%	14%	5%	45%	17%	8%	4%	24%	22%
24 - 48 hours	550	163	75	48	779	173	546	58	176	465	3,033
	28%	38%	40%	30%	41%	11%	31%	37%	42%	42%	32%
more than 48 hours	298	171	73	68	728	66	341	71	175	185	2,176
	15%	40%	39%	43%	38%	4%	20%	45%	41%	17%	23%
undetermined	54	16	13	9	139	56	71	12	21	50	441
	3%	4%	7%	6%	7%	4%	4%	8%	5%	5%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	WR	All Libs
less than 12 hours	83	83
	34%	34%
12 - 24 hours	95	95
	39%	39%
24 - 48 hours	49	49
	20%	20%
more than 48 hours	14	14
	6%	6%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	11,185	739	38	6	11,968
percent of total	93%	6%			100%
average time	25h	52h	76h	53h	27h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 04/07/2018