WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
01/01/2018 through 01/31/2018

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	4,019	1,241	455	610	3,533	3,831	4,015	8	765	1,016	1,469	592	21,554

Book loan requests	4,006	1,227	453	607	3,518	3,821	4,002	8	765	1,013	1,083	483	20,986
Book loan requests pulled	2,847	814	304	346	2,843	2,085	2,734		246	797	1,075		14,091
Book loan requests not filled	1,159	413	149	261	675	1,736	1,268	8	519	216	8	483	6,895
Percentage of book requests pulled	71%	66%	67%	57%	81%	55%	68%		32%	79%	99%		67%
Average time taken to pull a book	23h	15h	20h	21h	25h	19h	17h		27h	14h	13h		19h
Average time to fill book requests	38h	48h	51h	57h	61h	19h	34h		59h	49h	35h		45h

Article loan requests	13	14	2	3	15	10	13			3	386	109	568
Article loan requests filled							2				251		253
Article loan requests not filled	13	14	2	3	15	10	11			3	135	109	315
Percentage of article requests filled							15%				65%		45%
Average time to fill article requests							61h				15h		38h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	711	504	153	184	1,060	947	1,313	63	508	630	6,073
	25%	62%	50%	53%	37%	45%	48%	26%	64%	59%	43%
12 - 24 hours	1,403	203	86	83	900	837	996	98	173	318	5,097
	49%	25%	28%	24%	32%	40%	36%	40%	22%	30%	36%
24 - 48 hours	538	66	34	44	453	168	282	54	63	72	1,774
	19%	8%	11%	13%	16%	8%	10%	22%	8%	7%	13%
more than 48 hours	194	41	31	35	430	132	143	31	53	55	1,145
	7%	5%	10%	10%	15%	6%	5%	13%	7%	5%	8%
undetermined	1					1					2

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	328	72	25	16	120	921	611	2	82	148	2,325
	12%	9%	8%	5%	4%	44%	22%		10%	14%	16%
12 - 24 hours	838	58	12	27	119	817	563	16	27	222	2,699
	29%	7%	4%	8%	4%	39%	21%	7%	3%	21%	19%
24 - 48 hours	921	355	131	129	987	165	891	93	383	467	4,522
	32%	44%	43%	37%	35%	8%	33%	38%	48%	43%	32%
more than 48 hours	682	303	103	160	1,430	126	549	122	272	173	3,920
	24%	37%	34%	46%	50%	6%	20%	50%	34%	16%	28%
undetermined	78	26	33	14	187	56	120	13	33	65	625
	3%	3%	11%	4%	7%	3%	4%	5%	4%	6%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GW	WR	All Libs
less than 12 hours		90	90
		36%	36%
12 - 24 hours	1	132	133
	50%	53%	53%
24 - 48 hours		28	28
		11%	11%
more than 48 hours	1	1	2
	50%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	18,402	1,344	120	9	19,875
percent of total	93%	7%			100%
average time	25h	56h	84h	90h	27h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 02/07/2018