WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
11/01/2016 through 11/30/2016

Summary:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	2,454	883	297	325	2,269	2,379	2,782	10	453	476	1,439	537	14,304

Book loan requests	2,425	857	291	323	2,241	2,361	2,747	6	433	476	984	290	13,434
Book loan requests pulled	1,986	516	195	186	1,981	1,641	1,980		253	430	973		10,141
Book loan requests not filled	439	341	96	137	260	720	767	6	180	46	11	290	3,293
Percentage of book requests pulled	82%	60%	67%	58%	88%	70%	72%		58%	90%	99%		75%
Average time taken to pull a book	20h	17h	20h	13h	14h	18h	16h		28h	12h	12h		17h
Average time to fill book requests	33h	47h	52h	43h	53h	18h	32h		56h	46h	34h		41h

Article loan requests	29	26	6	2	28	18	35	4	20		455	247	870
Article loan requests filled						4	1		1		244		250
Article loan requests not filled	29	26	6	2	28	14	34	4	19		211	247	620
Percentage of article requests filled						22%	3%		5%		54%		29%
Average time to fill article requests						60h	289h		189h		16h		139h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	814	321	116	109	1,245	672	986	83	342	525	5,213
	41%	62%	59%	59%	63%	41%	50%	33%	80%	54%	51%
12 - 24 hours	819	128	33	59	470	727	758	78	28	346	3,446
	41%	25%	17%	32%	24%	44%	38%	31%	7%	36%	34%
24 - 48 hours	226	27	25	14	161	161	128	51	30	70	893
	11%	5%	13%	8%	8%	10%	6%	20%	7%	7%	9%
more than 48 hours	127	40	21	4	105	81	108	41	30	32	589
	6%	8%	11%	2%	5%	5%	5%	16%	7%	3%	6%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	498	45	18	14	148	648	486	23	72	110	2,062
	25%	9%	9%	8%	7%	39%	25%	9%	17%	11%	20%
12 - 24 hours	551	23	8	21	76	698	454	14	21	226	2,092
	28%	4%	4%	11%	4%	43%	23%	6%	5%	23%	21%
24 - 48 hours	503	282	71	90	884	154	608	77	184	453	3,306
	25%	55%	36%	48%	45%	9%	31%	30%	43%	47%	33%
more than 48 hours	403	160	84	54	780	78	370	112	121	141	2,303
	20%	31%	43%	29%	39%	5%	19%	44%	28%	14%	23%
undetermined	31	6	14	7	93	63	62	27	32	43	378
	2%	1%	7%	4%	5%	4%	3%	11%	7%	4%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GT	GW	HU	WR	All Libs
less than 12 hours				98	98
				40%	39%
12 - 24 hours				116	116
				48%	46%
24 - 48 hours	2			23	25
	50%			9%	10%
more than 48 hours	2	1	1	7	11
	50%	100%	100%	3%	4%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	11,951	765	37	4	3	12,760
percent of total	94%	6%				100%
average time	26h	49h	60h	174h	65h	28h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 12/07/2016