WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2015 through 06/30/2016

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	28,240	12,173	412	3,885	4,262	25,669	28,898	32,986	205	5,232	6,894	14,964	5,475	169,295

Book loan requests	27,846	11,801	401	3,764	4,248	25,346	28,419	32,630	144	4,967	6,861	9,112	2,812	158,351
Book loan requests pulled	21,881	9,521	153	2,307	2,384	20,575	17,914	24,122	12	2,753	6,006	9,059		116,687
Book loan requests not filled	5,965	2,280	248	1,457	1,864	4,771	10,505	8,508	132	2,214	855	53	2,812	41,664
Percentage of book requests pulled	79%	81%	38%	61%	56%	81%	63%	74%	8%	55%	88%	99%		74%
Average time taken to pull a book	20h	27h	93h	21h	19h	15h	23h	17h	54h	55h	16h	16h		31h
Average time to fill book requests	36h	47h	88h	51h	51h	53h	23h	35h	116h	84h	49h	36h		56h

Article loan requests	394	372	11	121	14	323	479	356	61	265	33	5,852	2,663	10,944
Article loan requests filled	27	37		6	1	32	81	32		2	12	3,440		3,670
Article loan requests not filled	367	335	11	115	13	291	398	324	61	263	21	2,412	2,663	7,274
Percentage of article requests filled	7%	10%		5%	7%	10%	17%	9%			36%	59%		34%
Average time to fill article requests	96h	50h		69h	64h	56h	35h	43h		124h	126h	20h		68h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	7,583	3,051	11	1,189	1,199	12,791	5,230	11,143	1	403	3,682	3,704	49,987
	35%	32%	7%	52%	50%	62%	29%	46%	8%	15%	61%	41%	43%
12 - 24 hours	10,054	3,668	26	623	731	4,908	7,794	9,560		646	1,421	4,095	43,526
	46%	39%	17%	27%	31%	24%	44%	40%		23%	24%	45%	37%
24 - 48 hours	2,986	1,632	24	297	257	1,737	3,300	2,156	7	594	484	920	14,394
	14%	17%	16%	13%	11%	8%	18%	9%	58%	22%	8%	10%	12%
more than 48 hours	1,256	1,170	92	198	197	1,137	1,574	1,261	4	1,109	419	339	8,756
	6%	12%	60%	9%	8%	6%	9%	5%	33%	40%	7%	4%	8%
undetermined	2					2	16	2		1		1	24

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	5,148	1,431	10	229	149	1,445	4,793	6,013		96	737	952	21,003
	24%	15%	7%	10%	6%	7%	27%	25%		3%	12%	11%	18%
12 - 24 hours	5,207	1,728	22	149	289	772	7,233	4,858		144	337	1,790	22,529
	24%	18%	14%	6%	12%	4%	40%	20%		5%	6%	20%	19%
24 - 48 hours	5,587	2,736	23	801	913	9,039	3,034	6,994		420	2,438	4,332	36,317
	26%	29%	15%	35%	38%	44%	17%	29%		15%	41%	48%	31%
more than 48 hours	5,489	3,399	74	892	961	8,386	1,414	5,498	5	1,591	2,258	1,508	31,475
	25%	36%	48%	39%	40%	41%	8%	23%	42%	58%	38%	17%	27%
undetermined	450	227	24	236	72	933	1,440	759	7	502	236	477	5,363
	2%	2%	16%	10%	3%	5%	8%	3%	58%	18%	4%	5%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	1	2			4	31	3		1	1,270	1,312
	4%	5%			13%	38%	9%		8%	37%	36%
12 - 24 hours	6	12			10	18	12			1,599	1,657
	22%	32%			31%	22%	38%			46%	45%
24 - 48 hours	4	9	3		6	17	9		3	411	462
	15%	24%	50%		19%	21%	28%		25%	12%	13%
more than 48 hours	16	14	3	1	12	15	8	2	8	160	239
	59%	38%	50%	100%	38%	19%	25%	100%	67%	5%	7%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	6	Total
number of requests	138,293	10,761	891	68	7	2	150,022
percent of total	92%	7%					100%
average time	27h	54h	78h	120h	69h	143h	30h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 07/14/2016