WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
06/01/2016 through 06/30/2016

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	1,155	517	22	141	156	1,164	1,201	1,491	11	164	238	782	180	7,222

Book loan requests	1,140	504	22	132	156	1,147	1,166	1,463	10	151	236	457	90	6,674
Book loan requests pulled	943	433	10	93	98	1,002	848	1,254		80	206	456		5,423
Book loan requests not filled	197	71	12	39	58	145	318	209	10	71	30	1	90	1,251
Percentage of book requests pulled	83%	86%	45%	70%	63%	87%	73%	86%		53%	87%	100%		81%
Average time taken to pull a book	21h	19h	61h	21h	24h	10h	23h	17h		36h	13h	10h		23h
Average time to fill book requests	41h	44h	61h	44h	55h	50h	23h	30h		62h	44h	29h		44h

Article loan requests	15	13		9		17	35	28	1	13	2	325	90	548
Article loan requests filled												205		205
Article loan requests not filled	15	13		9		17	35	28	1	13	2	120	90	343
Percentage of article requests filled												63%		37%
Average time to fill article requests												11h		11h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	257	121		14	27	699	130	643	24	105	264	2,284
	27%	28%		15%	28%	70%	15%	51%	30%	51%	58%	42%
12 - 24 hours	494	248	2	66	46	232	550	424	19	81	162	2,324
	52%	57%	20%	71%	47%	23%	65%	34%	24%	39%	36%	43%
24 - 48 hours	132	49	4	11	18	46	102	106	19	14	29	530
	14%	11%	40%	12%	18%	5%	12%	8%	24%	7%	6%	10%
more than 48 hours	60	15	4	2	7	25	66	81	18	6	1	285
	6%	3%	40%	2%	7%	2%	8%	6%	23%	3%		5%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	156	52		5	5	76	119	423	7	17	63	923
	17%	12%		5%	5%	8%	14%	34%	9%	8%	14%	17%
12 - 24 hours	205	91	2	10	10	44	518	257	9	15	122	1,283
	22%	21%	20%	11%	10%	4%	61%	20%	11%	7%	27%	24%
24 - 48 hours	265	72	4	44	29	487	98	277	8	104	200	1,588
	28%	17%	40%	47%	30%	49%	12%	22%	10%	50%	44%	29%
more than 48 hours	292	178	4	34	48	355	61	242	34	56	49	1,353
	31%	41%	40%	37%	49%	35%	7%	19%	43%	27%	11%	25%
undetermined	25	40			6	40	52	55	22	14	22	276
	3%	9%			6%	4%	6%	4%	28%	7%	5%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	WR	All Libs
less than 12 hours	121	121
	59%	59%
12 - 24 hours	70	70
	34%	34%
24 - 48 hours	13	13
	6%	6%
more than 48 hours	1	1

undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,895	381	18	2	6,296
percent of total	94%	6%			100%
average time	29h	53h	58h	75h	30h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 07/07/2016