WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
09/01/2015 through 09/30/2015

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,533	1,479	80	506	582	3,368	3,518	3,969	28	747	874	1,520	639	20,843

Book loan requests	3,491	1,447	78	493	578	3,351	3,469	3,931	22	708	868	934	352	19,722
Book loan requests pulled	2,530	1,113	22	289	322	2,660	1,907	2,758		355	743	930		13,629
Book loan requests not filled	961	334	56	204	256	691	1,562	1,173	22	353	125	4	352	6,093
Percentage of book requests pulled	72%	77%	28%	59%	56%	79%	55%	70%		50%	86%	100%		69%
Average time taken to pull a book	17h	22h	52h	14h	12h	11h	16h	17h		56h	10h	17h		22h
Average time to fill book requests	32h	46h	56h	45h	46h	49h	16h	36h		79h	45h	36h		44h

Article loan requests	42	32	2	13	4	17	49	38	6	39	6	586	287	1,121
Article loan requests filled							3	3		1		317		324
Article loan requests not filled	42	32	2	13	4	17	46	35	6	38	6	269	287	797
Percentage of article requests filled							6%	8%		3%		54%		29%
Average time to fill article requests							18h	18h		114h		18h		42h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	939	411	5	202	216	1,729	701	1,082	58	574	340	6,257
	37%	37%	23%	70%	67%	65%	37%	39%	16%	77%	37%	46%
12 - 24 hours	1,209	403	6	50	77	649	982	1,259	50	105	465	5,255
	48%	36%	27%	17%	24%	24%	51%	46%	14%	14%	50%	39%
24 - 48 hours	309	215	2	23	19	223	185	343	71	32	95	1,517
	12%	19%	9%	8%	6%	8%	10%	12%	20%	4%	10%	11%
more than 48 hours	73	84	9	14	10	59	39	74	176	32	29	599
	3%	8%	41%	5%	3%	2%	2%	3%	50%	4%	3%	4%
undetermined											1	1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HU	MU	WR	All Libs
less than 12 hours	655	142	4	42	11	210	671	571	21	98	92	2,517
	26%	13%	18%	15%	3%	8%	35%	21%	6%	13%	10%	18%
12 - 24 hours	603	154	5	16	42	73	952	506	10	39	185	2,585
	24%	14%	23%	6%	13%	3%	50%	18%	3%	5%	20%	19%
24 - 48 hours	683	359	2	98	134	1,165	173	875	38	307	448	4,282
	27%	32%	9%	34%	42%	44%	9%	32%	11%	41%	48%	31%
more than 48 hours	545	449	9	96	126	1,112	37	704	202	271	170	3,721
	22%	40%	41%	33%	39%	42%	2%	26%	57%	36%	18%	27%
undetermined	44	9	2	37	9	100	74	102	84	28	35	524
	2%		9%	13%	3%	4%	4%	4%	24%	4%	4%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	GT	GW	HU	WR	All Libs
less than 12 hours		1		135	136
		33%		43%	42%
12 - 24 hours	2	1		144	147
	67%	33%		45%	45%
24 - 48 hours	1	1		29	31
	33%	33%		9%	10%
more than 48 hours			1	9	10
			100%	3%	3%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	6	Total
number of requests	17,233	1,470	103	8	1	18,815
percent of total	92%	8%				100%
average time	24h	46h	72h	81h	163h	26h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 10/07/2015