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WRLC Consortium Loan Performance Summary
02/01/2015 through 02/28/2015
 
Summary: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
Total requests 2,610 1,016 45 339 442 2,739 3,061 2,810 36 437 691 1,442 386 16,054
                                                                          
Book loan requests 2,508 949 36 315 439 2,664 2,929 2,752 13 402 653 907 95 14,662
Book loan requests pulled 2,107 806 19 229 204 2,289 1,922 2,034      232 571 905      11,318
Book loan requests not filled 401 143 17 86 235 375 1,007 718 13 170 82 2 95 3,344
Percentage of book requests pulled 84% 85% 53% 73% 46% 86% 66% 74%      58% 87% 100%      77%
Average time taken to pull a book 16h 23h 89h 18h 13h 19h 15h 14h      69h 7h 16h      27h
Average time to fill book requests 27h 45h 89h 53h 43h 50h 15h 31h      96h 38h 35h      47h
                                                                          
Article loan requests 102 67 9 24 3 75 132 58 23 35 38 535 291 1,392
Article loan requests filled 83 43 7 3 1 48 95 30           37 417      764
Article loan requests not filled 19 24 2 21 2 27 37 28 23 35 1 118 291 628
Percentage of article requests filled 81% 64% 78% 13% 33% 64% 72% 52%           97% 78%      55%
Average time to fill article requests 35h 80h 140h 135h 113h 46h 51h 37h           28h 22h      69h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 908 268 1 124 126 699 809 1,039      19 465 421      4,879
     43% 33% 5% 54% 62% 31% 42% 51%      8% 81% 47%      43%
12 - 24 hours 961 338 6 65 48 1,152 838 762      35 77 311      4,593
     46% 42% 32% 28% 24% 50% 44% 37%      15% 13% 34%      41%
24 - 48 hours 189 113 2 23 24 349 221 196      44 22 105      1,288
     9% 14% 11% 10% 12% 15% 11% 10%      19% 4% 12%      11%
more than 48 hours 49 87 10 17 6 89 54 37      134 7 68      558
     2% 11% 53% 7% 3% 4% 3% 2%      58% 1% 8%      5%
undetermined                                                                      
                                                                          
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 685 116 1 15 12 101 753 511      4 100 111      2,409
     33% 14% 5% 7% 6% 4% 39% 25%      2% 18% 12%      21%
12 - 24 hours 532 154 6 15 39 171 800 397      6 34 202      2,356
     25% 19% 32% 7% 19% 7% 42% 20%      3% 6% 22%      21%
24 - 48 hours 534 226 2 81 76 960 207 684      31 265 372      3,438
     25% 28% 11% 35% 37% 42% 11% 34%      13% 46% 41%      30%
more than 48 hours 298 287 10 97 65 925 49 364      153 151 181      2,580
     14% 36% 53% 42% 32% 40% 3% 18%      66% 26% 20%      23%
undetermined 58 23      21 12 132 113 78      38 21 39      535
     3% 3%      9% 6% 6% 6% 4%      16% 4% 4%      5%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: AU CU DA DC GA GM GT GW HS HU MU WR XX All Libs
less than 12 hours 20 6      1      12 24 2           16 162      243
     24% 14%      33%      25% 25% 7%           43% 39%      32%
12 - 24 hours 28 7                15 20 13           10 165      258
     34% 16%                31% 21% 43%           27% 40%      34%
24 - 48 hours 17 5 1 1      8 21 8           6 44      111
     20% 12% 14% 33%      17% 22% 27%           16% 11%      15%
more than 48 hours 18 25 6 1 1 13 30 7           5 46      152
     22% 58% 86% 33% 100% 27% 32% 23%           14% 11%      20%
undetermined                                                                      
                                                                          
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 11 12 13 Total
number of requests 12,832 1,083 102 7                                              14,024
percent of total 92% 8%                                                        100%
average time 25h 49h 62h 115h                                              27h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/07/2015