WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
10/01/2014 through 10/31/2014

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,247	1,226	28	518	576	3,142	3,559	3,333	33	670	854	1,605	556	19,347

Book loan requests	3,108	1,156	23	493	570	3,023	3,363	3,263	24	623	822	884	177	17,529
Book loan requests pulled	2,617	948	16	343	281	2,638	2,194	2,483	14	321	741	877		13,473
Book loan requests not filled	491	208	7	150	289	385	1,169	780	10	302	81	7	177	4,056
Percentage of book requests pulled	84%	82%	70%	70%	49%	87%	65%	76%	58%	52%	90%	99%		77%
Average time taken to pull a book	13h	16h	87h	11h	13h	12h	15h	12h	50h	49h	6h	16h		25h
Average time to fill book requests	26h	34h	89h	40h	43h	44h	15h	31h	59h	85h	36h	32h		45h

Article loan requests	139	70	5	25	6	119	196	70	9	47	32	721	379	1,818
Article loan requests filled	102	49	2	3	2	97	136	40	3	8	30	446		918
Article loan requests not filled	37	21	3	22	4	22	60	30	6	39	2	275	379	900
Percentage of article requests filled	73%	70%	40%	12%	33%	82%	69%	57%	33%	17%	94%	62%		50%
Average time to fill article requests	55h	44h	145h	60h	165h	38h	58h	25h	137h	96h	42h	21h		74h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,432	440	2	257	158	1,696	1,190	1,380		16	635	404	7,610
	55%	46%	13%	75%	56%	64%	54%	56%		5%	86%	46%	56%
12 - 24 hours	983	411	3	56	93	618	727	966	3	91	86	329	4,366
	38%	43%	19%	16%	33%	23%	33%	39%	21%	28%	12%	38%	32%
24 - 48 hours	154	64	1	17	22	257	217	100	5	103	13	81	1,034
	6%	7%	6%	5%	8%	10%	10%	4%	36%	32%	2%	9%	8%
more than 48 hours	48	33	10	13	8	67	60	37	6	111	7	63	463
	2%	3%	63%	4%	3%	3%	3%	1%	43%	35%		7%	3%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	926	171	2	48	25	253	1,121	628		3	145	115	3,437
	35%	18%	13%	14%	9%	10%	51%	25%			20%	13%	26%
12 - 24 hours	622	229	2	35	41	126	694	399	2	15	64	228	2,457
	24%	24%	13%	10%	15%	5%	32%	16%	14%	5%	9%	26%	18%
24 - 48 hours	651	319	1	134	106	1,288	207	1,005	3	58	341	371	4,484
	25%	34%	6%	39%	38%	49%	9%	40%	21%	18%	46%	42%	33%
more than 48 hours	387	211	9	98	103	832	57	376	5	239	172	133	2,622
	15%	22%	56%	29%	37%	32%	3%	15%	36%	74%	23%	15%	19%
undetermined	31	18	2	28	6	139	115	75	4	6	19	30	473
	1%	2%	13%	8%	2%	5%	5%	3%	29%	2%	3%	3%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	17	13				23	22	11		1	8	154	249
	17%	27%				24%	16%	28%		13%	27%	35%	27%
12 - 24 hours	12	5		1		24	20	18		1	7	215	303
	12%	10%		33%		25%	15%	45%		13%	23%	48%	33%
24 - 48 hours	25	14		1		22	19	7	1	1	2	35	127
	25%	29%		33%		23%	14%	18%	33%	13%	7%	8%	14%
more than 48 hours	48	17	2	1	2	28	75	4	2	5	13	42	239
	47%	35%	100%	33%	100%	29%	55%	10%	67%	63%	43%	9%	26%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	15,449	1,312	108	3	3	16,875
percent of total	92%	8%				100%
average time	22h	46h	72h	81h	93h	25h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 11/07/2014