| Summary: |
AU |
CU |
DC |
GA |
GM |
GT |
GW |
HS |
HU |
MU |
WR |
XX |
All Libs |
|---|
| Total requests |
779 |
52 |
61 |
110 |
644 |
654 |
213 |
1 |
39 |
131 |
25 |
6 |
2,715 |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| Media loan requests |
779 |
52 |
61 |
110 |
644 |
654 |
213 |
1 |
39 |
131 |
24 |
6 |
2,714 |
| Media loan requests pulled |
203 |
20 |
5 |
63 |
497 |
441 |
107 |
|
1 |
49 |
24 |
|
1,410 |
| Media loan requests not filled |
576 |
32 |
56 |
47 |
147 |
213 |
106 |
1 |
38 |
82 |
|
6 |
1,304 |
| Percentage of media requests pulled |
26% |
38% |
8% |
57% |
77% |
67% |
50% |
|
3% |
37% |
100% |
|
52% |
| Average time taken to pull media |
33h |
58h |
7h |
16h |
14h |
18h |
16h |
|
11h |
17h |
30h |
|
22h |
| Average time to fill media requests |
66h |
87h |
29h |
45h |
58h |
18h |
37h |
|
39h |
41h |
56h |
|
48h |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. |
| Time to Pull Media: |
AU |
CU |
DC |
GA |
GM |
GT |
GW |
HS |
HU |
MU |
WR |
XX |
All Libs |
|---|
| less than 12 hours |
45 |
|
4 |
33 |
299 |
201 |
54 |
|
1 |
33 |
8 |
|
678 |
| |
22% |
|
80% |
52% |
60% |
46% |
50% |
|
100% |
67% |
33% |
|
48% |
| 12 - 24 hours |
74 |
3 |
1 |
19 |
126 |
154 |
36 |
|
|
12 |
5 |
|
430 |
| |
36% |
15% |
20% |
30% |
25% |
35% |
34% |
|
|
24% |
21% |
|
30% |
| 24 - 48 hours |
43 |
8 |
|
10 |
54 |
60 |
10 |
|
|
|
5 |
|
190 |
| |
21% |
40% |
|
16% |
11% |
14% |
9% |
|
|
|
21% |
|
13% |
| more than 48 hours |
41 |
9 |
|
1 |
18 |
26 |
7 |
|
|
4 |
6 |
|
112 |
| |
20% |
45% |
|
2% |
4% |
6% |
7% |
|
|
8% |
25% |
|
8% |
| undetermined |
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Note: "Time to pull media" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found |
| Time to Fill Media Requests: |
AU |
CU |
DC |
GA |
GM |
GT |
GW |
HS |
HU |
MU |
WR |
XX |
All Libs |
|---|
| less than 12 hours |
7 |
|
1 |
5 |
65 |
183 |
26 |
|
|
7 |
|
|
294 |
| |
3% |
|
20% |
8% |
13% |
41% |
24% |
|
|
14% |
|
|
21% |
| 12 - 24 hours |
19 |
|
|
11 |
29 |
134 |
14 |
|
|
7 |
|
|
214 |
| |
9% |
|
|
17% |
6% |
30% |
13% |
|
|
14% |
|
|
15% |
| 24 - 48 hours |
50 |
2 |
2 |
20 |
95 |
58 |
35 |
|
1 |
20 |
12 |
|
295 |
| |
25% |
10% |
40% |
32% |
19% |
13% |
33% |
|
100% |
41% |
50% |
|
21% |
| more than 48 hours |
117 |
16 |
|
20 |
284 |
22 |
25 |
|
|
12 |
11 |
|
507 |
| |
58% |
80% |
|
32% |
57% |
5% |
23% |
|
|
24% |
46% |
|
36% |
| undetermined |
10 |
2 |
2 |
7 |
24 |
44 |
7 |
|
|
3 |
1 |
|
100 |
| |
5% |
10% |
40% |
11% |
5% |
10% |
7% |
|
|
6% |
4% |
|
7% |
|
Note: "Time to fill media requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found |
Time to Complete Media Requests:
| Libraries Processing Request: |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
Total |
|---|
| number of requests |
2,428 |
150 |
24 |
|
1 |
|
|
|
|
|
|
|
2,603 |
| percent of total |
93% |
6% |
|
|
|
|
|
|
|
|
|
|
100% |
| average time |
21h |
36h |
22h |
|
119h |
|
|
|
|
|
|
|
22h |
|
Note: "Time to complete media requests" is the time elapsed between placing the original request on Voyager and when either the media arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the media is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. |
|