WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
09/01/2012 through 09/30/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,362	1,397	33	754	731	3,358	3,544	3,415	58	1,005	1,032	1,314	714	20,717

Book loan requests	3,289	1,267	33	708	724	3,211	3,274	3,300	46	923	1,007	776	137	18,695
Book loan requests pulled	2,594	829	17	456	333	2,681	1,965	2,218	19	626	850	776		13,364
Book loan requests not filled	695	438	16	252	391	530	1,309	1,082	27	297	157		137	5,331
Percentage of book requests pulled	79%	65%	52%	64%	46%	83%	60%	67%	41%	68%	84%	100%		71%
Average time taken to pull a book	15h	23h	128h	13h	12h	9h	15h	15h	91h	51h	7h	28h		34h
Average time to fill book requests	27h	45h	128h	40h	38h	34h	15h	37h	89h	48h	39h	43h		48h

Article loan requests	73	130		46	7	147	270	115	12	82	25	538	577	2,022
Article loan requests filled	59	37		9	4	100	175	65	6	29	19	361		864
Article loan requests not filled	14	93		37	3	47	95	50	6	53	6	177	577	1,158
Percentage of article requests filled	81%	28%		20%	57%	68%	65%	57%	50%	35%	76%	67%		43%
Average time to fill article requests	21h	53h		14h	58h	27h	52h	23h	70h	82h	30h	43h		43h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,038	214		311	223	2,072	876	1,081		33	696	188	6,732
	40%	26%		68%	67%	77%	45%	49%		5%	82%	24%	50%
12 - 24 hours	1,307	335	1	76	75	418	854	813	1	135	96	224	4,335
	50%	40%	6%	17%	23%	16%	43%	37%	5%	22%	11%	29%	32%
24 - 48 hours	213	206	2	50	24	143	191	213	3	214	34	220	1,513
	8%	25%	12%	11%	7%	5%	10%	10%	16%	34%	4%	28%	11%
more than 48 hours	36	74	14	19	11	48	44	111	15	244	24	144	784
	1%	9%	82%	4%	3%	2%	2%	5%	79%	39%	3%	19%	6%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	643	47		63	51	807	858	322		27	140	38	2,996
	25%	6%		14%	15%	30%	44%	15%		4%	16%	5%	22%
12 - 24 hours	823	112	1	49	44	192	837	316	1	105	52	83	2,615
	32%	14%	6%	11%	13%	7%	43%	14%	5%	17%	6%	11%	20%
24 - 48 hours	585	352	2	176	137	982	186	1,017	2	149	404	403	4,395
	23%	42%	12%	39%	41%	37%	9%	46%	11%	24%	48%	52%	33%
more than 48 hours	442	290	14	139	82	643	43	509	9	166	224	208	2,769
	17%	35%	82%	30%	25%	24%	2%	23%	47%	27%	26%	27%	21%
undetermined	101	28		29	19	57	41	54	7	179	30	44	589
	4%	3%		6%	6%	2%	2%	2%	37%	29%	4%	6%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	23	11	5		41	37	19	1		8	68	213
	39%	30%	56%		41%	21%	29%	17%		42%	19%	25%
12 - 24 hours	22	4	2		35	27	19		3	5	66	183
	37%	11%	22%		35%	15%	29%		10%	26%	18%	21%
24 - 48 hours	9	8	2	2	8	38	20		5	4	104	200
	15%	22%	22%	50%	8%	22%	31%		17%	21%	29%	23%
more than 48 hours	5	13		2	16	72	7	5	21	2	123	266
	8%	35%		50%	16%	41%	11%	83%	72%	11%	34%	31%
undetermined		1				1						2
		3%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	16,256	1,432	174	14	4	17,880
percent of total	91%	8%				100%
average time	22h	38h	49h	57h	27h	23h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 10/07/2012