WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
07/01/2011 through 06/30/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	33,151	13,434	446	8,775	6,245	35,160	33,872	35,339	345	4,733	13,349	14,130	1,984	200,963

Book loan requests	32,221	11,308	425	7,466	6,184	33,085	31,628	33,502	138	3,979	9,994	6,857	1,216	178,003
Book loan requests pulled	26,166	7,905	218	5,082	3,720	28,221	21,360	23,397	99	2,647	8,664	6,823		134,302
Book loan requests not filled	6,055	3,403	207	2,384	2,464	4,864	10,268	10,105	39	1,332	1,330	34	1,216	43,701
Percentage of book requests pulled	81%	70%	51%	68%	60%	85%	68%	70%	72%	67%	87%	100%		75%
Average time taken to pull a book	17h	31h	74h	14h	12h	12h	17h	14h	71h	48h	10h	23h		29h
Average time to fill book requests	29h	55h	74h	41h	41h	40h	17h	36h	73h	48h	43h	42h		45h

Article loan requests	930	2,126	21	1,309	61	2,075	2,244	1,837	207	754	3,355	7,273	768	22,960
Article loan requests filled	741	1,075		233	37	1,234	1,353	1,149	105	342	3,129	5,188		14,586
Article loan requests not filled	189	1,051	21	1,076	24	841	891	688	102	412	226	2,085	768	8,374
Percentage of article requests filled	80%	51%		18%	61%	59%	60%	63%	51%	45%	93%	71%		64%
Average time to fill article requests	35h	45h		33h	45h	22h	41h	25h	96h	79h	19h	31h		43h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	10,187	1,975	16	3,264	2,600	19,588	9,231	13,164	3	114	6,418	2,084	68,644
	39%	25%	7%	64%	70%	69%	43%	56%	3%	4%	74%	31%	51%
12 - 24 hours	12,431	3,122	45	1,147	711	5,816	9,403	7,279	11	547	1,491	2,336	44,339
	48%	39%	21%	23%	19%	21%	44%	31%	11%	21%	17%	34%	33%
24 - 48 hours	2,582	1,498	51	423	225	1,650	1,934	1,745	43	1,102	433	1,559	13,245
	10%	19%	23%	8%	6%	6%	9%	7%	43%	42%	5%	23%	10%
more than 48 hours	965	1,310	106	248	183	1,165	792	1,208	42	884	320	844	8,067
	4%	17%	49%	5%	5%	4%	4%	5%	42%	33%	4%	12%	6%
undetermined	1				1	2		1			2		7

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	6,799	441	15	682	445	6,932	8,998	4,521	3	103	1,189	496	30,624
	26%	6%	7%	13%	12%	25%	42%	19%	3%	4%	14%	7%	23%
12 - 24 hours	7,488	980	43	622	488	2,284	9,151	3,149	10	513	564	920	26,212
	29%	12%	20%	12%	13%	8%	43%	13%	10%	19%	7%	13%	20%
24 - 48 hours	6,966	3,334	49	1,951	1,568	9,660	1,866	9,970	39	1,037	3,986	3,389	43,815
	27%	42%	22%	38%	42%	34%	9%	43%	39%	39%	46%	50%	33%
more than 48 hours	4,306	2,893	101	1,504	1,020	8,321	752	4,712	41	851	2,466	1,674	28,641
	16%	37%	46%	30%	27%	29%	4%	20%	41%	32%	28%	25%	21%
undetermined	607	257	10	323	199	1,024	593	1,045	6	143	459	344	5,010
	2%	3%	5%	6%	5%	4%	3%	4%	6%	5%	5%	5%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	205	222	95	11	554	457	411		8	1,873	1,379	5,215
	28%	21%	41%	30%	45%	34%	36%		2%	60%	27%	36%
12 - 24 hours	222	299	55	9	379	189	399	1	22	779	1,188	3,542
	30%	28%	24%	24%	31%	14%	35%		6%	25%	23%	24%
24 - 48 hours	132	272	34	3	130	311	168	20	99	171	1,596	2,936
	18%	25%	15%	8%	11%	23%	15%	19%	29%	5%	31%	20%
more than 48 hours	182	281	49	14	167	396	171	84	213	306	1,025	2,888
	25%	26%	21%	38%	14%	29%	15%	80%	62%	10%	20%	20%
undetermined		1			4							5

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	6	7	Total
number of requests	156,501	13,283	1,478	174	28	5	2	171,471
percent of total	91%	8%						100%
average time	24h	43h	53h	60h	69h	47h	-1h	26h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home

Updated 07/07/2012