WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
04/01/2012 through 04/30/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	3,162	1,174	27	710	647	3,372	3,466	3,222	71	929	1,066	1,449	112	19,407

Book loan requests	3,060	1,005	27	610	636	3,199	3,151	3,079	28	789	794	691	98	17,167
Book loan requests pulled	2,561	760	14	408	331	2,838	2,161	2,146	20	602	689	686		13,216
Book loan requests not filled	499	245	13	202	305	361	990	933	8	187	105	5	98	3,951
Percentage of book requests pulled	84%	76%	52%	67%	52%	89%	69%	70%	71%	76%	87%	99%		77%
Average time taken to pull a book	15h	45h	136h	11h	9h	10h	16h	14h	54h	61h	10h	23h		34h
Average time to fill book requests	24h	70h	136h	36h	40h	34h	16h	33h	54h	60h	42h	38h		49h

Article loan requests	102	169		100	11	173	315	143	43	140	272	758	14	2,240
Article loan requests filled	76	85		11	7	115	191	81	18	72	253	500		1,409
Article loan requests not filled	26	84		89	4	58	124	62	25	68	19	258	14	831
Percentage of article requests filled	75%	50%		11%	64%	66%	61%	57%	42%	51%	93%	66%		63%
Average time to fill article requests	34h	59h		57h	35h	27h	41h	33h	95h	66h	18h	29h		45h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	1,160	158	1	287	263	2,100	914	1,195		6	540	163	6,787
	45%	21%	7%	70%	79%	74%	42%	56%			78%	24%	51%
12 - 24 hours	1,163	248	2	77	44	521	1,003	763	4	33	81	266	4,205
	45%	33%	14%	19%	13%	18%	46%	36%	20%	5%	12%	39%	32%
24 - 48 hours	189	158	1	28	12	165	167	125	10	252	28	187	1,322
	7%	21%	7%	7%	4%	6%	8%	6%	50%	42%	4%	27%	10%
more than 48 hours	49	196	10	16	12	52	77	63	6	311	40	70	902
	2%	26%	71%	4%	4%	2%	4%	3%	30%	52%	6%	10%	7%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	840	41	1	87	37	800	899	401		6	113	45	3,270
	33%	5%	7%	21%	11%	28%	42%	19%			16%	7%	25%
12 - 24 hours	759	75	2	37	32	233	975	387	4	33	36	101	2,674
	30%	10%	14%	9%	10%	8%	45%	18%	20%	5%	5%	15%	20%
24 - 48 hours	658	295	1	182	166	1,116	165	988	10	244	326	376	4,527
	26%	39%	7%	45%	50%	39%	8%	46%	50%	41%	47%	55%	34%
more than 48 hours	274	340	10	85	87	631	75	304	6	307	194	135	2,448
	11%	45%	71%	21%	26%	22%	3%	14%	30%	51%	28%	20%	19%
undetermined	30	9		17	9	58	47	66		12	20	29	297
	1%	1%		4%	3%	2%	2%	3%		2%	3%	4%	2%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	22	21	6	2	36	55	19		1	169	111	442
	29%	25%	55%	29%	31%	29%	23%		1%	67%	22%	31%
12 - 24 hours	19	17		2	43	35	29	1	3	48	136	333
	25%	20%		29%	37%	18%	36%	6%	4%	19%	27%	24%
24 - 48 hours	17	15	1		15	41	16	2	27	12	178	324
	22%	18%	9%		13%	21%	20%	11%	38%	5%	36%	23%
more than 48 hours	18	31	4	3	21	60	17	15	41	24	75	309
	24%	36%	36%	43%	18%	31%	21%	83%	57%	9%	15%	22%
undetermined		1										1
		1%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	15,140	1,414	172	25	2	16,753
percent of total	90%	8%	1%			100%
average time	23h	45h	66h	58h	75h	25h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 05/07/2012