WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
01/01/2012 through 01/31/2012

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	XX	All Libs
Total requests	4,467	1,764	77	1,083	914	4,328	4,244	4,533	72	1,175	1,693	1,139	164	25,653

Book loan requests	4,421	1,611	77	1,004	913	4,202	4,100	4,428	40	1,060	1,435	603	142	24,036
Book loan requests pulled	3,252	1,097	35	656	543	3,465	2,474	2,869	32	644	1,228	602		16,897
Book loan requests not filled	1,169	514	42	348	370	737	1,626	1,559	8	416	207	1	142	7,139
Percentage of book requests pulled	74%	68%	45%	65%	59%	82%	60%	65%	80%	61%	86%	100%		70%
Average time taken to pull a book	21h	28h	54h	18h	15h	16h	19h	18h	66h	49h	13h	21h		28h
Average time to fill book requests	36h	51h	50h	45h	43h	47h	19h	38h	70h	48h	46h	41h		44h

Article loan requests	46	153		79	1	126	144	105	32	115	258	536	22	1,617
Article loan requests filled	39	64		21		72	77	75	9	46	243	406		1,052
Article loan requests not filled	7	89		58	1	54	67	30	23	69	15	130	22	565
Percentage of article requests filled	85%	42%		27%		57%	53%	71%	28%	40%	94%	76%		65%
Average time to fill article requests	76h	44h		36h		29h	56h	26h	130h	99h	18h	31h		55h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	849	287	3	360	354	1,869	825	1,445	1	15	829	210	7,047
	26%	26%	9%	55%	65%	54%	33%	50%	3%	2%	68%	35%	42%
12 - 24 hours	1,587	454	7	161	106	1,017	1,136	894	4	95	230	202	5,893
	49%	41%	20%	25%	20%	29%	46%	31%	13%	15%	19%	34%	35%
24 - 48 hours	593	184	8	69	35	328	417	273	15	332	94	130	2,478
	18%	17%	23%	11%	6%	9%	17%	10%	47%	52%	8%	22%	15%
more than 48 hours	222	172	17	66	48	251	96	257	12	202	74	60	1,477
	7%	16%	49%	10%	9%	7%	4%	9%	38%	31%	6%	10%	9%
undetermined	1										1		2

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	469	60	3	77	75	565	808	557	1	15	159	38	2,827
	14%	5%	9%	12%	14%	16%	33%	19%	3%	2%	13%	6%	17%
12 - 24 hours	922	149	7	74	57	329	1,104	389	3	92	77	77	3,280
	28%	14%	20%	11%	10%	9%	45%	14%	9%	14%	6%	13%	19%
24 - 48 hours	921	394	7	220	194	1,155	409	1,104	12	317	485	315	5,533
	28%	36%	20%	34%	36%	33%	17%	38%	38%	49%	39%	52%	33%
more than 48 hours	867	449	15	245	175	1,326	90	689	11	187	432	138	4,624
	27%	41%	43%	37%	32%	38%	4%	24%	34%	29%	35%	23%	27%
undetermined	73	45	3	40	42	90	63	130	5	33	75	34	633
	2%	4%	9%	6%	8%	3%	3%	5%	16%	5%	6%	6%	4%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GM	GT	GW	HS	HU	MU	WR	All Libs
less than 12 hours	2	8	6	26	21	25		1	139	126	354
	5%	13%	29%	36%	27%	33%		2%	57%	31%	34%
12 - 24 hours	9	21	6	17	12	28		2	71	69	235
	23%	33%	29%	24%	16%	37%		4%	29%	17%	22%
24 - 48 hours	6	17	3	13	14	9	2	9	14	131	218
	15%	27%	14%	18%	18%	12%	22%	20%	6%	32%	21%
more than 48 hours	22	18	6	16	30	13	7	34	19	80	245
	56%	28%	29%	22%	39%	17%	78%	74%	8%	20%	23%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	7	Total
number of requests	20,746	2,134	297	51	8	1	23,237
percent of total	89%	9%	1%				100%
average time	25h	45h	54h	56h	73h	-1h	27h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 02/07/2012