WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
03/01/2010 through 03/31/2010

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	3,351	1,771	38	1,006	693	4,363	3,990	4,018	1,389	1,652	460	22,731

Book loan requests	3,288	1,361	36	931	656	3,978	3,784	3,748	1,152	633	229	19,796
Book loan requests pulled	2,539	950	21	630	405	3,062	2,383	2,548	982	630		14,150
Book loan requests not filled	749	411	15	301	251	916	1,401	1,200	170	3	229	5,646
Percentage of book requests pulled	77%	70%	58%	68%	62%	77%	63%	68%	85%	100%		71%
Average time taken to pull a book	21h	31h	84h	11h	14h	10h	19h	14h	12h	18h		23h
Average time to fill book requests	50h	62h	84h	52h	55h	41h	19h	45h	52h	44h		50h

Article loan requests	63	410	2	75	37	385	206	270	237	1,019	231	2,935
Article loan requests filled	43	210		8	28	162	123	145	172	586		1,477
Article loan requests not filled	20	200	2	67	9	223	83	125	65	433	231	1,458
Percentage of article requests filled	68%	51%		11%	76%	42%	60%	54%	73%	58%		50%
Average time to fill article requests	49h	39h		30h	42h	24h	96h	21h	31h	35h		41h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	950	170	2	451	242	2,246	727	1,498	579	261	7,126
	37%	18%	10%	72%	60%	73%	31%	59%	59%	41%	50%
12 - 24 hours	702	317	3	116	87	523	1,190	697	289	227	4,151
	28%	33%	14%	18%	21%	17%	50%	27%	29%	36%	29%
24 - 48 hours	692	292	2	52	57	182	357	243	84	94	2,055
	27%	31%	10%	8%	14%	6%	15%	10%	9%	15%	15%
more than 48 hours	195	171	14	11	19	111	109	110	30	48	818
	8%	18%	67%	2%	5%	4%	5%	4%	3%	8%	6%
undetermined

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	366	37	2	70	34	879	691	320	77	30	2,506
	14%	4%	10%	11%	8%	29%	29%	13%	8%	5%	18%
12 - 24 hours	227	56	3	56	29	299	1,124	244	67	81	2,186
	9%	6%	14%	9%	7%	10%	47%	10%	7%	13%	15%
24 - 48 hours	818	332	2	204	141	726	342	1,109	403	333	4,410
	32%	35%	10%	32%	35%	24%	14%	44%	41%	53%	31%
more than 48 hours	1,054	490	14	277	187	987	107	737	372	163	4,388
	42%	52%	67%	44%	46%	32%	4%	29%	38%	26%	31%
undetermined	74	35		23	14	171	119	138	63	23	660
	3%	4%		4%	3%	6%	5%	5%	6%	4%	5%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	7	30	1	2	49	2	55	51	82	279
	16%	14%	13%	7%	30%	2%	38%	30%	14%	19%
12 - 24 hours	7	63	4	14	61	11	62	56	155	433
	16%	30%	50%	50%	38%	9%	43%	33%	26%	29%
24 - 48 hours	16	67	2	5	36	17	13	27	215	398
	37%	32%	25%	18%	22%	14%	9%	16%	37%	27%
more than 48 hours	13	50	1	7	16	93	15	38	133	366
	30%	24%	13%	25%	10%	76%	10%	22%	23%	25%
undetermined									1	1

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	5	Total
number of requests	16,946	1,489	165	20	3	18,623
percent of total	91%	8%				100%
average time	29h	50h	57h	50h	119h	31h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 04/07/2010