WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
03/01/2009 through 03/31/2009

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	3,475	1,699	20	1,019	652	4,657	4,230	4,617	1,667	1,475	643	24,154

Book loan requests	3,261	1,366	15	923	613	4,153	4,002	4,092	1,221	622	189	20,457
Book loan requests pulled	2,332	870	13	603	378	3,127	2,495	2,897	1,061	622		14,398
Book loan requests not filled	929	496	2	320	235	1,026	1,507	1,195	160		189	6,059
Percentage of book requests pulled	72%	64%	87%	65%	62%	75%	62%	71%	87%	100%		70%
Average time taken to pull a book	19h	44h	120h	13h	16h	12h	18h	18h	10h	20h		29h
Average time to fill book requests	46h	67h	118h	37h	38h	50h	18h	45h	49h	46h		51h

Article loan requests	214	333	5	96	39	504	228	525	446	853	454	3,697
Article loan requests filled	108	139		22	22	236	112	335	408	584		1,966
Article loan requests not filled	106	194	5	74	17	268	116	190	38	269	454	1,731
Percentage of article requests filled	50%	42%		23%	56%	47%	49%	64%	91%	68%		53%
Average time to fill article requests	48h	80h		47h	51h	25h	38h	24h	21h	51h		43h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	863	133	1	351	180	2,099	1,060	1,150	748	239	6,824
	37%	15%	8%	58%	48%	67%	42%	40%	70%	38%	47%
12 - 24 hours	884	219	1	179	139	674	1,059	1,293	228	237	4,913
	38%	25%	8%	30%	37%	22%	42%	45%	21%	38%	34%
24 - 48 hours	505	240		49	42	261	211	266	49	67	1,690
	22%	28%		8%	11%	8%	8%	9%	5%	11%	12%
more than 48 hours	80	278	11	24	17	92	165	188	36	79	970
	3%	32%	85%	4%	4%	3%	7%	6%	3%	13%	7%
undetermined						1					1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	200	34		64	27	565	1,027	264	111	40	2,332
	9%	4%		11%	7%	18%	41%	9%	10%	6%	16%
12 - 24 hours	327	95	1	181	108	215	1,027	440	75	88	2,557
	14%	11%	8%	30%	29%	7%	41%	15%	7%	14%	18%
24 - 48 hours	1,008	273		205	154	859	198	1,283	455	294	4,729
	43%	31%		34%	41%	27%	8%	44%	43%	47%	33%
more than 48 hours	764	461	8	138	86	1,246	154	885	368	187	4,297
	33%	53%	62%	23%	23%	40%	6%	31%	35%	30%	30%
undetermined	33	7	4	15	3	242	89	25	52	13	483
	1%		31%	2%		8%	4%		5%	2%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	15	2	2	5	65	31	103	140	45	408
	14%	1%	9%	23%	28%	28%	31%	34%	8%	21%
12 - 24 hours	23	15	4	4	113	16	133	174	72	554
	21%	11%	18%	18%	48%	14%	40%	43%	12%	28%
24 - 48 hours	38	32	4	6	28	38	51	59	207	463
	35%	23%	18%	27%	12%	34%	15%	14%	35%	24%
more than 48 hours	32	90	11	7	30	27	48	35	260	540
	30%	65%	50%	32%	13%	24%	14%	9%	45%	27%
undetermined			1							1
			5%

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	17,840	1,514	121	8	19,483
percent of total	92%	8%			100%
average time	28h	50h	69h	68h	30h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 04/07/2009