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WRLC - AU Document Delivery Performance Summary
Decmber 2012

 
Summary: AU Total
Article loan requests 61 61
Article loan requests filled 44 44
Article loan requests not filled 17 17
Percentage of article requests filled 72% 72%
Average time to fill article requests 23h 23h

Time to Fill Article Requests: AU Total
less than 12 hours 13 13
     30% 30%
12 - 24 hours 16 16
     36% 36%
24 - 48 hours 8 8
     18% 18%
more than 48 hours 7 7
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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